1st day- 3rd Day (7th-9th June)
me, Rhodia and Brenda went to report to RMH(Riverside Majestic Hotel) in the early morning.
We had assigned into different department which are Front Office(Rhodia), F&B(me), and Housekeeping (Brenda).One more department that we are going to have extra is CMT (Central Meeting Team). We gonna sort into these department for 20 days for each department averagely.
After briefing, we were sent to our own department...
I'd assigned to Cafe Majestic(coffee house). Since RMH are under renovation, the F&B outlet are combined with Cafe Majestic, River Palace Restaurant, and Coca Restaurant. It is quite busy cause it were combined. I'd work at this combined restaurant in 6 days, and i learned the breakfast buffet everyday. Others is based on the function. Such as Lunch buffet, steamboat buffet, japanese buffet, and so on.
I got my schedule which assigned me to go to different outlet, they are the club lounge, Banquet operations and Room service.
I meet F&B manager - Encik Muhd Senget
my supervisors - Chan, Lof, Aziz and Christina.
My captain- Cecilia
My seniors - Chrisma, Farus, Halimah, Jorsca, Milia, Haslina, Jamil, and so on..*cant remember their name*
They really taught me a lot with their passion and patient. They work as a team, is just like we never need to keep on reminding, but the things and task have done efficiency in short period of time. We are just like brothers and sisters. I love this workplace. even though I am tired, but I still love to serve in this outlet.
Kak Milia and Faruz shared me the documents and forms to let me attach into my port folio. Faruz and Cecilia brought me to other outlets to have a look. Kak Chrisma teach me how to take order for western style ala carte. Supervisors keep on take care of me and concern me. Seniors help me and teach me the techniques to serve guest, do clearing of buffet, napkin folding and different table setting. I really learned a lot.
*Just to be here for the next, hope i can learn more in this 3 months.
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